Shipping
We are a Canada-based store and all products ship from our retail location in Oakville, Ontario via Canada Post. We ship within 3 business days of receiving your order. If an item is out of stock or there is a question about your order we will contact you by email or telephone. Shipping fees are calculated based on your order total before taxes.
Shipping within Canada under $125: Flat Rate $15
Shipping with Canada over $125: Free
Shipping outside of Canada under $125: Flat Rate $18
Shipping outside of Canada over $125: Free
We also offer in-store pickup for free. This option is available at check out.
Returns
Returns are accepted for a maximum of 30 days subsequent to the date of the initial purchase, provided they are eligible for return* (see below). Returns and/or exchanges cannot be processed after 30 days from the date of the initial purchase.
*To be eligible for a return, your item must be unused, unwound (yarn), and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchanges
We only replace items if they are defective or damaged. Please let us know if there is a problem with your purchase within 7 days of receipt. If you need to exchange it for the same item, send us an email at [email protected] Please note that, due to the one-of-a-kind nature of many of our products, a direct exchange may not be possible. If this situation arises, rest assured that we will work with you to find a satisfactory resolution.
If you need to return any item(s), please address your package to:
Spun Fibre Arts
2464 Lakeshore Rd W., Unit 4
Oakville, ON
L6L 1H8
Please be sure to use appropriate packaging for the item(s) you are returning, as we cannot be held responsible for any item(s) damaged during shipping due to insufficient/inadequate packaging.
NOTE: The buyer is responsible for all shipping costs associated with returning any item(s). Shipping costs are non-refundable.
If you are shipping any item(s) over $75, we strongly advise using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and cannot be held responsible for packages not received.